Field Service Software for the UPS Industry

Global Industry Analysts, Inc. recently announced that the global market for UPS systems is projected to reach US$14 billion by 2017. As a result, the demand for efficient, qualified service companies is exploding! The customer now has more options for service and their expectations are high. To stay competitive, all UPS service companies now need to simultaneously provide higher levels of customer service while decreasing service costs.

Epiphany’s e-Service field service software can help your UPS sales and service business significantly improve your customer service, cost savings and revenue. e-Service has all the features needed to help your business be more informed, more productive, and more profitable. You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Benefits Management for NetSuite

Service Scheduling:

We know that part of being successful in the UPS service industry means sending the right technician to the right job with the right parts. In addition to regularly scheduled preventative maintenance, you’ll have to manage last minute emergency repairs. e-Service allows you to schedule, dispatch and track your workforce in real time, ensuring that you deliver the best service to all of your customers, every time.

Service Contracts:

Maintenance Service Agreements are a key component of the UPS service industry, and with e-Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. This robust solution also supports automatic and renegotiated contract renewals and tracks contract modifications and invoice histories, helping you to ensure the success of one of your most profitable revenue streams.

Inventory Management

With complete inventory management for UPS companies, e-Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Are you ready to eliminate inefficiencies and optimize growth? We’ve helped hundreds of companies gain a competitive edge. Contact us today, to see what our industry leading service software can do for your company.