Keep Your Service Business Ahead of the Competition
Epiphany specializes in developing software to meet the needs of the field service industry. We have become experts at aligning our products and technology to your specific business and service needs while understanding the unique challenges you face.
Epiphany’s innovative Service Management solutions help you align your business strategies and process around customer needs. Fully developed within NetSuite, these solutions give you the ability to easily manage jobs at every stage - from estimate to closed. And because our solutions are fully customizable, they will meet your unique business needs. Let us help you enhance communication to and from the field, reduce overhead, improve technician productivity, improve customer service and innovate the way you do business.
Benefits of Epiphany's Field Service Management Solutions
- Increase Profits – Optimize Scheduling and maximize time in the field.
- Save Time and Money – Reduce paperwork and errors by automating daily processes.
- Increase Customer Satisfaction – Respond faster and more accurately to customer needs.
- Ease of Management – Manage customers, jobs, scheduling and accounting all within one database.
- Mobilize Your Workforce – Equip your technicians with the tools they need to complete the job, no matter where they are!
Service Management Solutions
e-Service - Work Order Management
Easily create work orders, sales orders and invoices and then ensure your technicians are where they need to be, at the right time, with the right parts.
e-Asset Tracking - Asset Management
Track fixed assets, vendor items, software, rental units or anything with a unique identifier through a purchase to the sale/implementation cycle including all repairs, add-on materials, and more.
e-Depot Repair - Return & Repair Process Management
Epiphany's e-Depot Repair SuiteApp improves productivity and cost containment, automating the flow of product through the entire return and repair process, from initial receipt and triage to repair, quality assurance, and shipment.
e-Rentals - Rentals Management
Automate and improve the way you rent, manage your assets, and service your clients. Epiphany's e-Rentals, is a multiple-user, multiple-warehouse rental management system that allows you to completely manage your rented inventory, contracts, and rental invoicing.
See the availability of all your technicians and other resources in the way that suits you best. e-Calendar's color-coding and custom views lets you see the status of your workforce or other resources at a glance and view and group team schedules by their location, skill set, availability, and more.
e-Contracts - Contract & Warranty Management
Get full visibility into a contract life-cycle and never again give away free service. Epiphany's Contract Management solution helps you eliminate lost revenues and automates your contract & warranty renewals, updates and cancellations.
e-Billing - Billing & Contract Management
Whether you send out physical goods, need to manage subscriptions, software licenses, usage & entitlements or want to automate renewals, Epiphany's Subscription Management Solution provides the flexibility and automation to meet your needs.
e-Consolidate - Invoice & Estimate Consolidation
Allows for consolidated sales transactions in NetSuite. Easily combine multiple estimates or invoices into one transaction without affecting reports or your general ledger.
With Epiphany’s Field Management Solutions, accessing timely, relevant and accurate financial information has never been so easy.
For more Request a Demo today!