Videos

The following videos provide additional information about various products and services.

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eContracts Overview

.Whether you are a service based business or a product reseller who provides warranty and maintenance, as the backbone of your service processes, e-Contracts will connect the various customer service and support activities into a single, integrated service life-cycle and support you in turning service into a profitable business.    View the video

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eService Suite Introduction

This video (1 of 18) is an overview of the Epiphany Suite of products which are built on the NetSuite platform and allow your company to manage units' life cycle from finished good to scrap. View the video

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SM Unit Creation

This video (2 of 18) shows how a Unit is automatically created by receiving a purchase order with eService. View the video

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SM Unit Overview

This video (3 of 18) explains more details about a Unit. View the video

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Contract Creation

This video (4 of 18) shows how the Contract is automatically created from the sales order. View the video

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eContracts Product - NetSuite Setup

This video (5 of 18) describes how the the Contract Product record has default data on the NetSuite item record. . View the video

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eContracts Coverage - NetSuite Setup

This video (6 of 18) describes how the the Contract Coverage record has default data on the NetSuite item record.  View the video

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eContracts - Contract Overview

This video (7 of 18) gives a a full overview of the Contract record. View the video

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eContracts - Apply Coverage

This video (8 of 18) describes how to apply Contract Coverage if the Coverage needs to be added after the sales order is completed. View the video

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Installation Work Order

This video (9 of 18) shows how to create an Installation Service Work Order directly from the Sales Orders. View the video

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Advanced Replacement - Case Creation

This video (10 of 18) demonstrates how to create a native NetSuite case and then find the SM Unit.  View the video

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Replace and Return

This video (11 of 18) illustrates shipping a replacement SM Unit to a customer and then receiving the returned unit. View the video

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Repair Work Order - Tasks and Scheduling

This video (12 of 18) shows the details of a Work Order and how to manage and schedule Work Orders through Dashboards. View the video

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Repair Work Order - Adding Parts and Billing

This video (13 of 18) demonstrates how to add a part to a Work Order for repair and billing a customer for that part. View the video

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Creating a Booking Record   

This video (14 of 18) describes the creation of a Booking record and the Item pickup. View the video

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Billing a Booking Record

This video (15 of 18) provides an example of a Rental that extends over a two month period and shows how to bill accordingly. View the video

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Rental Dashboard

This video (16 of 18) details the Rental Dashboard that provides an easy way to manage rentals and the rental calendar. View the video

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Return Booking Record

This video (17 of 18) shows how to return Units easily with just one click.. View the video

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Rental Return Inspection Work Order

This video (18 of 18) demonstrates how to initiate a Rental return inspection, if necessary, and then shows how Service Templates can streamline productivity. View the video

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eRentals Overview

This video provides information about eRentals, Epiphany's powerful Total Rental Visibility and Control solution. This comprehensive solution integrates the logistical and financial challenges commonly faced by business owners in the equipment rental industry. View the video

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Customer Demo: Contract Management Solution

With unique functionality such as automated volume based billing, Epiphany's Contract Managment solution can increase productivity and save you money. See how Epiphany's e-Contracts saved this company 25 hours per month in their billing process. Presented by Tom Heideman, Mastergraphics, Inc.  View the video

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Customer Demo: Field Service Management Solution

See how Epiphany's Field Service Management Solution can improve your field service business and allow you to easily schedule all service technicians; letting them know with a touch of a button where they need to be, when, and with what equipment. Presented by Melissa Dragonu of Mycom North American, Inc.  View the video

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Customer Testimonial: HealthMEDX

Hear how Epiphany can help NetSuite users like HealthMEDX align their business stratagies and processes around customer needs. Presented by Dan Duncan, VP of Finance at HealthMEDX. View the video

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Customer Demo: e-Contracts Feeney Wireless

See a demo of Epiphany's Contract Management solution presented by Nick Schultz of Feeney Wireless. View the video

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Webinar: Asset Tracking in NetSuite

This webinar will provide you with an easy way to track the location, ownership,rental history and more of any fixed asset, vendor item, software, rental unit or anything with a unique identifier. If you rent, purchase, sell or manage assets in NetSuite, this is a webinar you don't want to miss! View the video

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Webinar: Project Budget Management Made Easy

If you are a project driven company, you need a simple way to manage your project budgets for expenses, purchases, time & labor, revenue and more. Whether you use the top down or bottom up budgeting approach, this webinar will show you how you can seamlessly track, allocate, report and manage your project budgets. View the video

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Webinar: Simplify the Power of NetSuite Through Dashboards

Join Epiphany to learn how to customize NetSuite dashboards to drive maximum productivity with actionable insight into your business. View the video

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Epiphany Solution Overview

Epiphany provides whole business management solutions customized to the way you do business including field service management software, rental management software, profit management software, a NetSuite integration tool, and more. View the video

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eProfit Suite Overview

This video provides an overview and short demo of Epiphany's new profit management solutions, e-Profit Suite, a NetSuite Solution that delivers powerful visibility and insight into the status of your company, letting you predict the impact of critical business decisions, keeping your business profitable and ahead of the competition. View the video

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eJob Costing Product Overview

This video provides information about the e-Job Costing product that allows you to budget for and approve projects, track materials, measure profitability, and much more. View the video

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e-Dispatch Feature Overview

This video provides information about the e-Dispatch features, which are part of the e-Service and e-Service Light products. View the video

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Customer Story about e-Contracts

Here from Brian Dougherty of SolarWinds Software about how Epiphany e-Contracts has helped them streamline contract management. View the video

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Customer Story from Master Graphics

This video shares insights from Tom Heideman of Master Graphics about how Epiphany develops the custom solutions you need to save time and money. View the video