Today’s customers were raised in an age of instant gratification. They are way more demanding and their expectations are high, especially within the field service industry. New studies have shown that quality and customer service, not price, are the two biggest drivers of customer loyalty.
So how do you meet these exceedingly high demands and gain that loyalty? Epiphany has a few tips that might help!
San Francisco, CA, May 12, 2011 – Epiphany Inc., a leading vendor of on-demand business management software for mid-size and large companies, today announced its new e-Dispatch NetSuite application for NetSuite’s SuiteCloud Computing Platform. E-Dispatch lets the user assign a technician to a work order, based on skill-set, location and availability, through a simple drag-and-drop interface. The SuiteApp can help NetSuite customers improve profit margins by reducing the time and costs associated with field service, new equipment installation, and other tasks.
The announcement was made today at SuiteWorld 2011 — NetSuite’s inaugural conference designed for NetSuite customers, solution providers, independent software providers, developers and system integrators. SuiteWorld 2011 is being held in San Francisco.
NetSuite’s SuiteCloud is a comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications for Accounting/ERP, CRM and Ecommerce; and comprehensive development tools to create on-demand business applications on top of NetSuite.
Epiphany is proud to announce our webinar for e-Service Management on Wednesday, March 23, 2011.