Support and Services

Are you lost in NetSuite Data? Let Epiphany guide you with our Answers contract!

Epiphany provides many services to help you implement, customize, and use NetSuite to its full potential. Our Answers contract allows you and your staff to retain Epiphany as a resource. We can continue to provide assistance in technology (such as customizing your system's forms and reports) and business processes (such as assistance with the sales or billing process). We can also train your new employees in NetSuite.

Implementing a new application goes beyond "flipping switches." Our services help you get the most for your money through efficient processes that fully utilize your purchase. Our customization offerings allow you to extend the software to fit the way you work. Using .NET, C#, JAVA, Javascript, XML, HTML, ASP, and PERL, we can add basic functionality, create additional functionality, or connect NetSuite to a legacy system.

From basic software training packages, to cheat sheets, to a fully customized on-site training experience complete with documentation, Epiphany has the package to fit your needs and budget. Our customers utilize these services to aid in change management upon deploying a new system, to train new employees, and to learn how to utilize and apply new features as upgrades become available.

Epiphany also helps you review your business processes. We specialize in medium-sized businesses (50+ employees), but we have worked with hundreds of companies, from Fortune 500 to small five-person shops, in wholesale/distribution, manufacturing, and service industries. We understand the best business practices and will help you find ways to become more efficient.