Consulting Support

Epiphany's Consulting Support is intended for customers who have implemented NetSuite.  These programs allow you to get the most out of your NetSuite system in a results-oriented price model.

  Answers Block of Hours Time & Materials
Support and Other Service Features Annual Contract As Needed Semi-Monthly
Unlimited calls up to 15 minutes (w/o login to account) CheckMark.png    
No Additional Charge to Log or Update Cases CheckMark.png    
No Monthly Recurring Cost   CheckMark.png CheckMark.png
Business Process Mapping (Best Practices) CheckMark.png CheckMark.png CheckMark.png
Scripting CheckMark.png CheckMark.png CheckMark.png
Support CheckMark.png CheckMark.png CheckMark.png
Calls to NetSuite for issue resolution CheckMark.png CheckMark.png CheckMark.png
Functionality Requests CheckMark.png CheckMark.png CheckMark.png
Document Creation CheckMark.png CheckMark.png CheckMark.png
Usage Report Sent Weekly CheckMark.png CheckMark.png CheckMark.png
Graduated cost per hour based on hours purchased CheckMark.png CheckMark.png CheckMark.png
Customization  CheckMark.png CheckMark.png CheckMark.png
New User Training CheckMark.png  CheckMark.png  CheckMark.png

 

Types of Consulting Support

Answers

The ultimate service offering for NetSuite and all of your business needs

NetSuite - your way.  Use NetSuite the way your company needs, not by work-arounds.

We know NetSuite – Epiphany has been implementing, supporting, customizing and training on NetSuite since 2002.

Features

  • Unlimited calls up to 15 minutes that do not require login to your account
    • We can answer many of your NetSuite questions without needing to “login to see”. These calls are included as part of the monthly Answers price for questions asked.  Questions not related to NetSuite are not included.
  • Monthly commitment options include 5, 10, 20, 30 or 40 hours
  • Weekly report of hours used and available
  • Contact us via phone, email or via our customer center
  • Large projects can be completed over several months to stay within your budget
  • Communication is key – you will be updated via email on case progress; you may check status by logging into our Customer Center; resolutions are emailed to you for your records
  • Time on hold with NetSuite does not count against your committed hours.  Time testing and working with NetSuite does count toward your committed hours.

Block of Hours

Support without the monthly commitment

Ideal for customers who are looking to purchase support but are unsure of the number of hours that may be required on a monthly basis.  Pre-paid block of hours allows you to use the time purchased when it's right for you! (Unused hours expire in 12 months)

Features

  • Assistance is available when you need it
  • Training
  • Customization
  • Business Process Mapping
  • Scripting
  • Support
  • No recurring monthly commitment

Time and Materials

Support based on actual time spent

Allows you to pay for actual time spent on a bi-weekly basis.

Features

  • Pay as you go
  • No interruption in service. Contract stays active until you cancel
  • Assistance is available when you need it
  • Assistance is available when you need it
  • Training
  • Customization
  • Business Process Mapping
  • Scripting
  • Support
  • No recurring monthly commitment