e-Service Suite: Field Service Software
Epiphany's e-Service Suite for NetSuite is a powerful and robust yet simple and effective business management solution for service based companies that encompasses contract management, dispatch and scheduling, work order processing and inventory management.
- ACCELERATE service delivery and manage complex service operations with the e-Service Dashboard which provides visibility and drill-down capabilities into key performance indicators.
- REDUCE costs by ensuring the right resource, skills and equipment are dispatched quickly and accurately.
- IMPROVE customer satisfaction by providing world class service delivery. Ensure customer knowledge including products, warranties, contracts, locations and service history is readily available to your customer service reps.
- INCREASE profitability by managing closed-loop service delivery from service request to dispatch, resolution and invoice, which are essential for customer satisfaction and overall profitability.
- Real-time Service KPIs
- Work Orders
- Resource Schedules
- Inventory Logistics
Service Contracts Management
- Unified view of contracts portfolio
- Optimize contract renewals
- Ensure contract profitability
- Manage warranty exposure
- Bill and recognize revenue accurately
- Technician Availability, Skills & Location
- Service Prioritization
- Material & Equipment Required
- Maintenance / Warranty Information
- Customer Specific Instructions
Work Order Management
- Assign Technicians & Equipment
- Track Time, Expense, and Parts
- Monitor profitability
- Invoice and Bill efficiently
- Ensure inventory and parts availability
- Manage multi-location parts inventory
- Manage depot repair activities
- Track parts requisitions and ordering
- Effectively process returns
As an integrated service management solution that enhances productivity across the service order lifecycle, e-Service energizes the work-order to cash process to deliver enhanced services levels and maximize productivity.