Your company services other companies' assets / units. To do this, you need a variety of information - things like where their unit is, what contract is on it, what the components are, and more.
This can't be tracked in your company's ERP inventory system because it would then show an inventory value that is not accurate.
How do you manage this scenario? Do you track the information in a MS Access database, an Excel spreadsheet or on paper? Is it kept on an asset management system and tracked as a zero dollar asset? Is every option a work around?
Perhaps you need a contract management system that would allow tracking of any contract and any units associated with it. Is anyone using something like that?
I am curious to hear how this is managed today. Join in the discussion, and let's talk about what companies have done to manage their customers' assets/units.