Originally Posted by Amede Hungerford, Vice President of Marketing at NetSuite
Today’s customers were raised in an age of instant gratification. They are way more demanding and their expectations are high, especially within the field service industry. New studies have shown that quality and customer service, not price, are the two biggest drivers of customer loyalty.
So how do you meet these exceedingly high demands and gain that loyalty? Epiphany has a few tips that might help!
To meet the demand of the growing Equipment Rental Business, Epiphany is proud to announce the completion of e-Rentals, a solution built specifically for the rental industry. It was developed based on the business process of rental companies with all their unique requirements in mind. Designed to handle all types and sizes of rental operations, e-Rentals is replete with automated services and integrated processes to improve the efficiency and productivity of your rental business.
What is Change Management?
Change Management is the utilization of basic structures, tools, skills, and principles to control any organizational change effort and minimize the change impacts on employees (the people side) in order to achieve the required outcomes of the project or initiative. Change Management helps individuals and organizations transition for a current to a future state.
Epiphany continues its NetSuite Ecosystem Leadership
Cypress, Texas – Epiphany, Inc. today announced its Platinum Sponsorship of SuiteWorld 2013, NetSuite’s premier event for NetSuite customers, partners and developers, May 13–16 in San Jose, CA. SuiteWorld offers a dynamic four-day experience to explore capabilities and strategies to drive organizations to new levels of efficiency and growth.
Cypress, Texas – Epiphany, Inc. the leading provider of Human Capital Management Software platform, announced that eGain Corporation (NASDAQ: EGAN), the leading cloud provider of multichannel customer engagement solutions, has selected Epiphany’s e-HR Suite to support its rapid expansion worldwide.
Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.
It is day 2 of NetSuite’s 2013 SuiteWorld conference, and things are jumping! Thousands of people, running around the vast expanse of the San Jose Convention Center, into sessions, on to Expo Halls, breakfast, lunch, and a DJ spinning all day long. To say the energy is high is a major understatement.
As a newbie – or first-timer – to the conference, I am overwhelmed by how much is going on, and how great everyone is. New to Epiphany, I had only met 1 of my colleagues in person before – and that was AnneB, from HR. The rest, I had either worked with through Go-to-Meetings or Uber Conferences, or heard about second-hand. But this Epiphany team is just the greatest. KimS greeted me with a friendly jab to the shoulder, pointing out that I’m the one who was harassing her all weekend for the content of the previous blog post. And BrendaB, the CEO, greeted me with a big ol’ Texas hug. Great people here at Epiphany – dedicated to one another and to the customer, alike.
From KimS, in anticipation of this week’s conference:
Seven NetSuite Solution Providers Mark 10-Year Milestone and Celebrate Business Success in the Cloud
SAN MATEO, Calif., April 18, 2013 /PRNewswire/ — NetSuite Inc. (NYSE:N), the industry’s leading provider of cloud-based financials / ERP software suites, today announced that seven solution providers have recently reached the 10-year mark as pioneer members of the NetSuite Solution Provider Partner Program. These partners have successfully capitalized on revenue opportunities in the cloud by building cloud practices, while helping their clients transform business operations and achieve their business visions with NetSuite. This milestone reflects the strong growth and maturation of NetSuite’s award-winning channel partner program and the continued adoption of NetSuite’s industry-leading cloud business management suite for ERP / financials, CRM, Ecommerce and professional services management across organizations in a wide variety of industries. In marking the occasion, NetSuite officials congratulated and thanked solution providers that have reached the 10-year milestone, including: