VIA International is the home technology provider for today’s sophisticated, luxury homeowner. VIA seamlessly integrates technology into their client’s everyday life and by delivering concierge-level service. VIA is the largest home technology integration firm in the United States, and has won more awards for their home theater, home automation, and custom audio video solutions than any other integrator in the country. VIA designs and implements turn-key home technology solutions and works with the world’s top architects and interior designers to seamlessly blend state of the art technology with great architecture and design.
VIA needed a Field Service system to manage their large, multi-location business. Epiphany’s e-Service solution provides this capability. When VIA was seeking a new solution, they needed the ability for their technicians to see the details about the customer site, units, access and more. The Epiphany e-Service solution provided all of that as well as full integration to billing and costing in their SaaS ERP system, NetSuite.
In addition to Field Service, VIA needed full job costing that included project estimating and profitability reporting capabilities. Epiphany’s e-Job Costing utilizes the transactional data in the NetSuite ERP to provide full job profitability per project. It provides the profitability per project and per category.