NetSuite Features

NetSuite is quite simply the most revolutionary product to come to the SMB market since QuickBooks first debuted. The strength of the product lies in the fact that it is:

The system holds all corporate data in a single database, giving you access to your key performance metrics on a customizable, real-time dashboard. As a result, NetSuite enables you to make better, faster decisions. No more integrations and no more switching back and forth!
Within a single, powerful application, it combines complete customer-facing CRM and Ecommerce capabilities with back-office ERP and self-service portals for partners. As a result, it allows companies to unite fragmented data and automate processes from end to end.
With NetSuite, implementations are both faster and less expensive than traditional business applications. Modularity enables phased implementations according to your company's need. In addition, click not code and advanced customization supports business as you define it. As a Web-based on-demand solution, NetSuite significantly reduces your total cost of ownership (TCO).

Key Features


  • Anytime, anywhere access
  • Role-based security
  • CSV and XML exports and imports
  • Customer, vendor, and partner centers


  • Lead routing
  • Commission tracking
  • Upsell manager
  • E-mail campaigns from the system
  • Online data entry forms
  • Case tracking
  • Publishable Knowledge Base


  • Multiple currencies
  • Multiple budgets
  • Revenue recognition
  • Billing schedules
  • Drill-down reporting
  • Credit card processing
  • Bulk- and customer-based pricing
  • Matrix items
  • Serialized inventory
  • Employee time and expense entry


  • Real-time relative dashboards
  • Ad hoc reporting
  • 100+ canned reports
  • Saved searches
  • Automatic alerts
  • eXtreme list editing


Unify Back-office Processes for Enhanced Productivity and Profit. The integration of financials, customer service, order management, purchasing, inventory and employee management data results in improved cash flow and higher profits. The automation of manual business tasks, including order-to-cash and procure-to-pay processes, can cut costs significantly. Plus, customized workflow capabilities send reminders and "to-do" lists to employees, leading to higher productivity.

With a single, integrated platform for CRM, ERP and Ecommerce, business functions can be automated across all departments, including sales, marketing, service, finance, inventory, order fulfillment, purchasing, and employee management. Employees no longer have to re-enter data in different systems, rectify inconsistent or inaccurate data, or wait for batch updates. Instead, all employees view and share accurate data in real time, leading to greater collaboration among departments and increased productivity throughout the company.


Provides a true 360 degree view of all customer data and customer interactions, including complete visibility into all financial transactions and website interactions without any integration required. Now a single view of customer information is available to everyone in your company who needs it.

Shows full purchase histories for your customers without requiring complex integrations with your accounting/ERP system.

Includes powerful, automatic upsell and cross-sell capabilities, helping you to help you sell more — and more effectively — to your existing customers.

Tracks commissions automatically and accurately, without requiring you or your salespeople to use spreadsheets.

Web Presence

End-to-End Order Management: NetSuite eliminates the manual transfer of customer orders from your Web store, saving money and reducing time to fulfillment. Orders automatically flow to your accounts receivables and warehouse departments. And with UPS OnLine® Tools, you can provide real-time shipping rates, print UPS shipping labels, automatically associate shipment tracking numbers to sales orders, and provide tracking numbers to your customers for 24/7 tracking.

Integrated Inventory Management: With NetSuite's integrated inventory management capabilities, changes in the back office are automatically reflected in your Web store. You can display real-time inventory levels and check if items are out of stock, track inventory down to the sub-item level, and receive automatic notification upon reaching re-order points. NetSuite also lets you offer volume discounts, provide different price levels for sub-item options, and extend special pricing offers to specific customers.

Site Hosting: Customizable publishing tools let you post and host your own customized HTML pages within NetSuite.

Support for Forms: With NetSuite, you can build a variety of forms-ranging from event sign-ups to online order forms, new leads to customer case forms. You can also create custom questions and define how visitors may respond: required or optional, multiple-choice or fill-in-the-blank. Rules route these submissions appropriately, and then, create a customer record automatically.

Web Site Development Tools: You can convert your existing, static site by inserting smart tags that make it easy to access any business data in your account. For example, you can include key customer information, such as past buying preferences, to help you personalize the customer experience.

SuiteFlex and Customization

SuiteFlex is the technology platform for used for customization, verticalization, and business process automation.

SuiteScript – Programming Extensions: Customize, automate or build new functions, processes and entire applications and host them in NetSuite.

SuiteTalk – Web Services: Use Simple Object Access Protocol (SOAP), standards-based Web service APIs to extend NetSuite to other systems, third party vertical applications, or build add-on capabilities.

SuiteBuilder – Point and Click Customization: Custom object, tab and code capabilities allow for entire applications to be built and hosted within NetSuite, providing all the benefits of a robust application architecture and on-demand hosting efficiencies. Users are able to focus on "Click Not Code" functionality.

SuiteFlex Verticals: Unique on-demand template cloning capabilities together with SuiteScript Customization, SuiteTalk Web Services and SuiteBuilder facilitate a library of industry verticals that can be further customized by individual customers to fit their specific business requirements