Endorsements
Epiphany in the News
...find out what they're saying about us!
“We have worked with Epiphany for several years. They have helped us in our quest for continual improvement by molding NetSuite to our ever changing environment and allowing us to provide world class service to our customers. Using Epiphany’s focus on our business processes, we have been able to configure NetSuite to manage each customer like they are our only customer. Delivering information to our customers the way they want to see it has proven to be a competitive advantage.”
Dirk Propfe, Vice President, ET Group, a sound and visual communications company, based in Toronto Ontario, Canada
“With eContracts, we have streamlined the contract renewal process and increased renewal revenue by automatically scheduling, managing and providing visibility into contract renewal activities. Previously managing our software renewals could take up to 5 days for a large complex contract. Our Contract Renewals capture everything a customer has purchased throughout the year on one new contract with a co-terminous end date. eContracts supports complex pricing and automatically calculates dates and rates to the correct number of months. Our large contract renewals can now be created and verified within 2-3 hours with eContracts.
Creating new contracts in NetSuite using eContracts is easy; simply fill-in a few additional fields on the sales order and eContracts does the rest! Our warranty and maintenance contracts are priced based on a percent of list. With hundreds of line items on a sales order, underselling a contract due to the complexity of manually calculating the sale price would easily happen. eContracts has saved us thousands in potentially missed revenue by automating the warranty/contract sales price calculation on our Sales Orders.
I highly recommend eContracts, the best part is the eContracts Dashboard; it allows me to track the status of contracts about to expire, contracts that are pending renewal and much more! We can now quickly and accurately forecast renewal revenue and it helps us make informed strategic business decisions.” Todd Pruner, Director of Sales, Uplogix , a remote network management and monitoring company, based in Austin, TX
Creating new contracts in NetSuite using eContracts is easy; simply fill-in a few additional fields on the sales order and eContracts does the rest! Our warranty and maintenance contracts are priced based on a percent of list. With hundreds of line items on a sales order, underselling a contract due to the complexity of manually calculating the sale price would easily happen. eContracts has saved us thousands in potentially missed revenue by automating the warranty/contract sales price calculation on our Sales Orders.
I highly recommend eContracts, the best part is the eContracts Dashboard; it allows me to track the status of contracts about to expire, contracts that are pending renewal and much more! We can now quickly and accurately forecast renewal revenue and it helps us make informed strategic business decisions.” Todd Pruner, Director of Sales, Uplogix , a remote network management and monitoring company, based in Austin, TX
“We previously managed our installation and service schedules by hand; with eService Management we are able to schedule technicians from the Sales Order – for each individual service line of the sales order, automating what was once a paper intensive process. We are able to track time and equipment used to complete installation and service line items on a scheduled Event; allowing us to easily push these items to the sales order for invoicing purposes.
The eService Management Dashboard allows me to quickly see who is assigned to what service ticket or installation; what technicians are available; service tickets that are pending technician assignment, events and appointment to be closed and more. We will likely save an average of 10 hours per week managing technician schedules, tracking time and equipment to service work and installations with eService Management.” Dirk Propfe, Vice President, ET Group, a sound and visual communications company, based in Toronto Ontario, Canada
The eService Management Dashboard allows me to quickly see who is assigned to what service ticket or installation; what technicians are available; service tickets that are pending technician assignment, events and appointment to be closed and more. We will likely save an average of 10 hours per week managing technician schedules, tracking time and equipment to service work and installations with eService Management.” Dirk Propfe, Vice President, ET Group, a sound and visual communications company, based in Toronto Ontario, Canada
“Epiphany’s eHR Human Resources Bundle has allowed us to streamline the acceptance of online employment applications. After completing the online application an Applicant Record is automatically created within NetSuite. Using the Applicant Routing and Selection Process within Epiphany’s HR Bundle we are able to route Applicant Records via NetSuite to hiring supervisors while tracking every step of the interview process. A complete history of each Applicant is readily available and upon hire the applicant history carries over to the Employee Record, eliminating duplicate data entry and providing a complete history from Application to Termination within one system, NetSuite. What was once took us 15 minutes per application, now takes 5 minutes. Incoming applications vary, but we probably receive 15-40 per week, which means a savings of 3-8 hours per week.”
Kevin Harding, IT Director, Imagine!, a private non-profit corporation based in Lafayette, CO
“eContracts has provided us with the processes and tracking abilities required to sell and manage maintenance contracts. We are now able to provide additional value-added services to our customers; increasing customer satisfaction significantly and reducing costs by being more efficient.
By tracking contracts within NetSuite, our Customer Service Reps are able to take a call from a customer using native NetSuite Case functionality and immediately see if the equipment is under covered under a contract or not covered. If necessary, our Customer Service Reps can create a Sales Order directly from the Case with a simple click of a button. Case information including item, serial number, problem and more is automatically populated on the Sales Order, eliminating duplicate data entry. Combining this feature with eService Management allows us to quickly dispatch a technician from the Sales Order.
eContracts Management Dashboard allow us to track Contracts about to expire, Contracts Pending Renewal, Open Cases and more!” Dirk Propfe, Vice President, ET Group, a sound and visual communications company, based in Toronto Ontario, Canada
By tracking contracts within NetSuite, our Customer Service Reps are able to take a call from a customer using native NetSuite Case functionality and immediately see if the equipment is under covered under a contract or not covered. If necessary, our Customer Service Reps can create a Sales Order directly from the Case with a simple click of a button. Case information including item, serial number, problem and more is automatically populated on the Sales Order, eliminating duplicate data entry. Combining this feature with eService Management allows us to quickly dispatch a technician from the Sales Order.
eContracts Management Dashboard allow us to track Contracts about to expire, Contracts Pending Renewal, Open Cases and more!” Dirk Propfe, Vice President, ET Group, a sound and visual communications company, based in Toronto Ontario, Canada
“We have worked with Epiphany for several years. They have helped us in our quest for continual improvement by molding NetSuite to our ever changing environment and allowing us to provide world class service to our customers. Using Epiphany’s focus on our business processes, we have been able to configure NetSuite to manage each customer like they are our only customer. Delivering information to our customers the way they want to see it has proven to be a competitive advantage.”
Mark Porter, CEO, High Wire Networks Inc.
“While NetSuite has been working nicely for our sales, accounting, distribution, inventory and marketing needs, the missing piece was organizing our daily service operations and scheduling. Now, with the power of SuiteFlex, Epiphany’s FloorNet is a scheduling system for service companies like ours. Using the power of FloorNet, NetSuite handles field processes, scheduling, and labor organization within NetSuite. FloorNet is that final piece needed to make NetSuite the perfect solution for our service business.”
Thomas E. Carlson, President, Commercial Service Solutions, a full service commercial flooring maintenance company, based in Phoenix, AZ.
“We were spending up to 3 days just to generate a proposal… Before we had dNet we missed out on $75,000 because we forgot to bill something.”
Utz Baldwin of AD Systems.
“VARNet provides us with the pieces we need to run our business. The quote import component of VARNet – is a great time saver, allowing us import the buy and sell prices on the quote, together with the product line information. What before took each salesperson 30 to 45 minutes to enter, now takes five minutes. And the process of gathering the information for the sales forecast report required by HP and our distributor, which used to take a couple days, is now is available at our fingertips because of the capabilities of VARNet!”
Bill Smith, President of TSA, a Hewlett-Packard reseller based in Houston.
“The vision for SuiteFlex was to enable the ‘Service as Software’ revolution where solution providers could build their unique vertical-specific knowledge and services into NetSuite and deploy it in a repeatable manner to customers in that industry. We are extremely pleased to see Epiphany leverage NetSuite to effectively realize the vision behind SuiteFlex and address the unique needs of three distinct industries.”
Mini Peiris, VP of Product Management of NetSuite Inc.