Epiphany's Contracts Management Bundle
eContracts - a Warranty and Service Contract bundled module to augment NetSuite, saving you customization time and money.
Epiphany’s eContracts Bundle is offered as part of our services to provide an automated means to track product warranty and service contracts within NetSuite. This Bundle was designed to provide you with a means to track product serial numbers, warranty start/end dates, and service contract start/end dates.
Warranty/Contract Management Features
- Easily Track Contract Data Including:
- Contract Type (Warranty, Maintenance and T&M)
- Start and End Dates
- Initial Start date is automatically calculated to start after manufacturer warranty ends
- Items Covered by the Contract
- Original Sales Order Data
- Contract Status (Active, Future, Expired and Cancelled)
- Cases related to the Contract are shown on the Case Tab
- Provides full software license management
- Easily Manage Renewals:
- Ability to automatically co-terminate multiple contracts to a single end date
- Automatically calculate number of months from end date provided
- Renewal amount can be automatically calculated in several ways. For example:
- Percentage of current base price
- Percentage of customer's last price
- Stay on Top of Items Covered Under Contract. With eContracts product serial numbers and warranty/service contract information is readily available when opening a new case. Your service center representatives can advise customers of their contract status before sending a technician to site. Keeping your service representatives and your customers informed will increase customer satisfaction and eliminate potential billing inquiries.
- Ability to Create Warranty and Maintenance Contracts from the Sales Order
- For New contracts:
- Each Sales Order allows you to indicate if a Contract should be created with a simple checkbox
- A Contract Record is created upon saving the Sales Order. This Contract Record includes the sales order information, item information and contract start and end dates.
- Notification is automatically sent to the Contracts Manager when a new contract is created.
- For Existing contracts:
- provides you with the ability to choose an existing Contract for each line item of a Sales Order. When the order is saved, the new item(s) and their respective start and end dates will be added to the Contract chosen.
- Contracts about to expire are shown on the Contracts Dashboard.
Is Time Running Out? Do you know when your warranties and contracts expire?
- Manage Renewals via a Contract Dashboard
- Quickly see Warranties and Contracts about to Expire
- Proactively convert warranties to contracts
- Present your customers with contract renewals before they expire
- View New Contracts
- Contract Additions/Modifications including:
- Creation of a Sales Order with co-terminious end date
- Creation of an Opportunity from the Contract to easily provide your customer a quote for year-end Budget purposes
- Up sell New Equipment
- Reporting based on original equipment purchase date provides you with a quick view of obsolete equipment
eContracts allows you to maintain a fully searchable history by serial number, contract type and contract expiration dates.
Managing Warranty and Maintenance Contracts in NetSuite has never been easier! Contact us for pricing information.
CUSTOMER QUOTES
"With eContracts, we have streamlined the contract renewal process and increased renewal revenue by automatically scheduling, managing and providing visibility into contract renewal activities. Previously managing our software renewals could take up to 5 days for a large complex contract. Our Contract Renewals capture everything a customer has purchased throughout the year on one new contract with a co-terminous end date. eContracts supports complex pricing and automatically calculates dates and rates to the correct number of months. Our large contract renewals can now be created and verified within 2-3 hours with eContracts.
Creating new contracts in NetSuite using eContracts is easy; simply fill-in a few additional fields on the sales order and eContracts does the rest! Our warranty and maintenance contracts are priced based on a percent of list. With hundreds of line items on a sales order, underselling a contract due to the complexity of manually calculating the sale price would easily happen. eContracts has saved us thousands in potentially missed revenue by automating the warranty/contract sales price calculation on our Sales Orders.
I highly recommend eContracts, the best part is the eContracts Dashboard; it allows me to track the status of contracts about to expire, contracts that are pending renewal and much more! We can now quickly and accurately forecast renewal revenue and it helps us make informed strategic business decisions."
Todd Pruner, Director of Sales, Uplogix, a remote network management and monitoring company, based in Austin, TX
"With eContracts, we have streamlined the contract renewal process and increased renewal revenue by automatically scheduling, managing and providing visibility into contract renewal activities. Previously managing our software renewals could take up to 5 days for a large complex contract. Our Contract Renewals capture everything a customer has purchased throughout the year on one new contract with a co-terminous end date. eContracts supports complex pricing and automatically calculates dates and rates to the correct number of months. Our large contract renewals can now be created and verified within 2-3 hours with eContracts.
Creating new contracts in NetSuite using eContracts is easy; simply fill-in a few additional fields on the sales order and eContracts does the rest! Our warranty and maintenance contracts are priced based on a percent of list. With hundreds of line items on a sales order, underselling a contract due to the complexity of manually calculating the sale price would easily happen. eContracts has saved us thousands in potentially missed revenue by automating the warranty/contract sales price calculation on our Sales Orders.
I highly recommend eContracts, the best part is the eContracts Dashboard; it allows me to track the status of contracts about to expire, contracts that are pending renewal and much more! We can now quickly and accurately forecast renewal revenue and it helps us make informed strategic business decisions."
Todd Pruner, Director of Sales, Uplogix, a remote network management and monitoring company, based in Austin, TX